Dental case study, 2020 to 2024

Built 700+ Google reviews and tripled Map Pack visibility for Delicate Dental Group.

A brand-new practice with no online presence became one of the most reviewed dental brands in its region.

Google Business Profile Online Listings Review Acquisition

Homepage of Delicate Dental Group, a Dental · Scratch practice launch business, shown in a browser window

DELICATEDENTALGROUP.COM

700+

VERIFIED REVIEWS

Earned 700+ verified Google reviews, one of the highest counts in the region.

+280%

MAP PACK CALLS

Calls from Google Maps rose 280%, bringing a predictable flow of new patients.

3×

MAPS IMPRESSIONS

Google Maps impressions tripled through optimized listings and reviews.

Headline result · 700+ reviews built from zero Reporting cadence · weekly · review velocity

CLIENT SNAPSHOT

Founded 2020

Sector Family and cosmetic dentistry

HQ United States

Recognition Top-reviewed regional practice

Engagement Reputation + Local SEO partner

Timeline 2020 / 2024

Platform Google Business Profile + automated reviews

The brief

A new dental practice opened in 2020 by Dr. Monica Ponce, with 27+ years of experience and no online presence on day one.

Delicate Dental Group, led by Dr. Monica Ponce, opened as a brand-new practice in 2020. She brought over 27 years of dental experience, but the practice had no online presence. In a crowded region, it had to earn trust and get noticed from day one.

90% of patients read reviews before they book, and 50%+ rely on Google Maps. So we built a review system that could scale and build trust faster than a new practice could on its own.

The problem

A brand-new practice. Established competitors. Reviews were the moat.

REVIEWS 0 When Delicate Dental launched, it had no online presence.

With no reviews, patients had little reason to trust the practice. Nearby practices already had hundreds of reviews, so new patients did not feel confident choosing it.

Outdated citations and listings from Dr. Ponce's former practice hurt SEO.

Without automation, it was almost impossible to collect reviews steadily. Enthusiasm fades, and rankings stall.

What we did

Automate reviews, fix the listings and build a reputation faster than competitors.

We made asking for reviews part of every visit.

Automatic text messages after each visit asked patients for a review. We trained staff with scripts for starting review conversations. Goal Charts and in-office Social Signs kept the team on track. We cleaned up listings across medical directories. One central set of name, address and phone listings kept search results consistent. Ongoing Map Pack work grew visibility week after week.

RESULTS, CHARTED BEFORE AND AFTER

700+ VERIFIED REVIEWS Earned 700+ verified Google reviews, one of the highest counts in the region.

MAP PACK CALLS +280%

Before

After

MAPS IMPRESSIONS 3×

1×

3×

BARS SHARE ONE SCALE PER CHART. BEFORE IS THE STARTING POINT.

Automated review requests

A text after each visit asking patients for a Google review.

Staff review-culture training

Scripts and training for the front desk and clinical team.

Goal Charts and Social Signs

In-office tools that kept the team focused and accountable.

Citation cleanup

Retired old practice listings and synced the new ones.

NAP consistency

The same name, address and phone on every directory and review site.

FREE · WRITTEN IN 24 HOURS · NO PITCH

Get your free website audit.

A written report in your inbox within 24 hours, with three fixes you can ship the same week, whether or not you hire us.

WRITTEN IN 24 HOURS · 10,000+ SITES RUN · 300+ CLIENTS SINCE 2021