Built 700+ Google reviews and tripled Map Pack visibility
A scratch dental practice with zero digital footprint became one of the highest-reviewed dental brands in its region, with 700+ reviews and 280% more Map Pack calls.
A scratch dental practice with 27+ years of clinical experience
Delicate Dental Group opened as a scratch practice, led by Dr. Monica Ponce, with 27+ years of dentistry experience but zero digital footprint.
Competing in a saturated region meant reviews and local search were the moat. Without them, new patients defaulted to nearby practices that already held hundreds of five-star ratings.
New practice, established competitors, reviews as the moat
Zero online presence
No reviews and no listings meant patients could not verify trust before booking.
Established competitors
Nearby practices already held hundreds of five-star reviews and Map Pack share.
Broken NAP data
Name, address, and phone data was inconsistent across directories and review sites.
Automate the review system and optimize local listings
Automated review requests
Post-appointment SMS asking happy patients for a Google review in one tap.
Staff review-culture training
Front-desk and clinical team scripts, plus incentives tied to review conversations.
Goal charts and social signs
In-office accountability tools keeping the team focused on daily review goals.
Citation cleanup
Old listings retired and new ones synchronized across every major directory.
NAP consistency
Name, address, and phone data aligned across every directory and review site.
GBP optimization
Category tuning, service posts, and photo cadence to grow Map Pack visibility.
A dominant regional review lead and Map Pack presence
Headline result: 700+ five-star reviews from zero, tracked in weekly review-velocity reports.
More than 700 verified Google reviews, one of the highest counts in the region.
Calls from Google Maps grew 280%, creating predictable new-patient flow.
Tripled Google Maps impressions through optimized listings and review velocity.
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