Website maintenance packages that keep your site secure, fast, and earning.

No. About 75% of the sites under a Redefine package were originally built by someone else. Onboarding starts with a free audit so we can see exactly what we are inheriting before we commit to a monthly cadence.

If the codebase is in genuinely bad shape, which is rare but does happen, we will either decline the work or quote a one-time cleanup before the monthly package starts. You will never get a surprise invoice from us six weeks in.

WordPress (with or without WooCommerce), Webflow, Shopify, custom Node.js or Next.js builds, Drupal, Craft CMS, ModX, and most static-site setups. The engineers on the maintenance pod ship production code on each of these platforms every week.

We do not take on Wix, Squarespace, or fully proprietary builders. The reason is structural. We cannot intervene at the code level on those platforms, which means we cannot promise the response times or the depth of work the packages are built around.

Real changes to your site made by a senior developer. Text updates, image swaps, new pages, form changes, plugin configuration, redirects, copy tweaks for SEO, fresh case studies, blog posts going live. Not "we will open a ticket and see."

Hours are tracked transparently in a shared dashboard so you always know where you stand. Hours do not roll over month to month, because a maintenance package is not a tool budget, it is a steady cadence of work. Bigger projects, like a new section, a redesign, or a platform migration, are quoted separately as add-on work so the monthly fee stays predictable.

Cleanup is covered on Premium and Enterprise. On Essential, cleanup gets quoted separately (usually $400 to $1,500 depending on severity), and you can upgrade to Premium first to get ongoing protection instead of paying for cleanup twice.

The more important point is prevention. Premium and Enterprise security layers, including WAF rules, file integrity monitoring, and active scanning, make actual compromises rare. Across 180+ sites in the trailing 12 months we had two successful intrusions. Both were on Essential plans, and both are now on Premium.

Three things. First, the SLA. Premium is best-effort. Enterprise is a written SLA with a financial penalty if we breach it. Second, response time. Premium is 4 hours during business windows. Enterprise is 1 hour with PagerDuty escalation 24 hours a day.

Third, who is on the account. Premium shares a senior engineering team across a small client roster. Enterprise gets a named senior engineer who knows your stack and your traffic patterns by heart. Most clients fit cleanly on Premium. Enterprise makes sense when an hour of downtime translates straight into lost revenue, like high-traffic e-commerce or a lead-gen site running serious paid spend.

We do not host. That is a different business with different incentives, and bundling it tends to muddy accountability when something goes wrong. We work with your existing hosting, or recommend one if you need it, and we manage the maintenance work on top.

Most clients sit on WP Engine, Kinsta, Pressable, Cloudways, or AWS. Hosting costs stay separate and pass through at cost. If your hosting is actually part of the problem, we will say so on the audit and walk you through a migration if you want one. The migration itself is handled by our engineers and quoted as a one-time add-on.

Yes. 30 days written notice, period. No long-term contracts, no buyout fees, no penalties for downgrading or pausing. Most clients stay 24 months or longer because the value is structural, but the door is always unlocked.

If you do cancel, you get a clean handover. Credentials, documentation, monitoring exports, and a written summary of the maintenance work from the trailing six months. The next team will not be flying blind.

Not for anything caused by our maintenance work. If our update breaks the site, fixing it is on us, full stop. That is the part of the package most cheap providers quietly carve out.

For emergencies caused by outside factors, like a third-party plugin getting compromised or your hosting provider having a regional outage, Premium and Enterprise include up to 4 hours of emergency response each month. Anything beyond that is billed at $185 an hour, and you sign off in writing before we start the clock.

Most sites move onto a Redefine package within two weeks. Week one covers a discovery audit, credentials handover, monitoring setup, backup verification, and a baseline security and performance report you can keep for your records.

Week two is a calibration period where we tune monitoring thresholds against your real traffic patterns and confirm everything is firing correctly before the full monthly cadence begins. You see the first health report inside 30 days of signing.

Flat monthly fees with a clear scope on the contract. $199 a month for Essential, $299 for Premium, $499 for Enterprise, and a tailored quote for Custom multi-site or regulated work.

Hosting, paid plugins, and third-party tooling (security services, CDN tiers, transactional email, and so on) are billed separately and pass through at cost. There are no setup fees on Premium and Enterprise. Essential includes a one-time onboarding audit that is itemized on your first invoice so you can see exactly what you are paying for.

That is the exact risk a $79 plan ignores. On Premium and Enterprise, every plugin, theme, and core update gets applied to a staging copy first, tested against your live design and your most important user flows, and pushed to production only after it passes. Essential plans apply updates directly, with verified daily backups as the safety net.

The failure rate across our maintained sites stays low because we read changelogs, watch vulnerability databases, and hold updates back when an update is known to be fragile. When a fix is needed because of our update, fixing it is on us.

Yes, and many clients do. Maintenance often starts the relationship, and over time clients add SEO, paid media, automation, or a redesign as their business grows into them. There is no requirement to bundle anything and no discount carrot for doing it.

The maintenance package is its own product. It stands on its own, it is priced on its own, and you only add scope when there is a real reason to. If you want to talk through how a package would slot in alongside an existing agency or in-house team, the strategy call is the right place to start.