Let's talk

The form on this page or the phone line at +1 (855) 999 9131. Either way, someone real replies within 1 business day. Call for same-day. Email hello@redefineweb.com for anything with attachments. Direct channels: phone 9am to 6pm ET, hello@redefineweb.com for sales, press@redefineweb.com for media, partners@redefineweb.com for partnerships, clients.redefineweb.com for existing accounts. The form on this page routes to whoever covers your vertical, not a general inbox, so the first reply already has context.

Within 1 business day, always by a real person. Phone during business hours gets picked up live. After-hours voicemail comes back the next morning. Form submissions get a reply within 4 business hours during the day, next business day otherwise. Email to hello@ lands within 1 business day. Active retainer clients get a 30-minute response window even outside hours. If we ever miss the window, we credit the delay against next month's retainer.

9am to 6pm Eastern, Monday through Friday. Full team on deck Monday through Thursday, reduced coverage until 3pm ET Friday. After-hours email gets sorted the next morning. Active clients have on-call coverage from 6pm to 11pm ET weekdays and 9am to 3pm ET weekends for emergencies. If you're in another time zone, your account lead runs a weekly meeting in a window that works for you.

On Zoom or Google Meet, always recorded, always transcribed, always with a written recap in your inbox within 1 business day. Types by stage: 30-minute walkthrough at the sales stage, 60 to 90 minute discovery workshop after signing, 60-minute kickoff in week 1, 30-minute weekly performance review during the engagement, 90-minute quarterly business review each anniversary. Every recording gets archived in a shared workspace. Missed one? Watch at 3x. Follow-up questions? Search the transcript.

Yes. About 30% of the people who reach out are in the UK, EU, Canada, Australia, or Singapore. We work Eastern hours, and overlap works for most time zones. UK and EU get afternoon overlap. Canada gets full overlap. Australia and NZ overlap in their early morning. Singapore and Southeast Asia usually shift to async updates. Payment in USD, EUR, GBP, or CAD by wire, ACH, or credit card. Contracts run under Wyoming law by default, or your local jurisdiction if compliance requires it.

The dashboard at clients.redefineweb.com is for active retainer clients. Your account lead sets you up in the first week. Inside: unified reporting across paid, SEO, and site conversion. Cost per booked call, cost per closed deal, and pipeline by channel. A running 30-60-90 milestone tracker. Every meeting recording and transcript. Every deliverable your team has produced. Login runs on single sign-on through Google Workspace or Microsoft 365. Using another identity provider? Ask your lead about SAML setup.

Drop your work email in the form on this page or on the homepage. Someone on the team reaches out within 1 business day with a short intake form. Setup takes 5 minutes. We read your funnel using read-only access to your analytics and ad accounts, then send a written report inside 24 hours with three fixes in priority order and the effort and expected gain on each. The walkthrough is optional and you book it. Yours to keep whether you hire us or not.

Press goes to press@redefineweb.com. Partnerships go through the Partners page or partners@redefineweb.com. Sales, new business, and general questions go to hello@redefineweb.com. Existing clients go direct to their account lead. Careers go to careers@redefineweb.com. Billing goes to billing@redefineweb.com. Each inbox is watched by the team that owns it, so replies come from someone who can actually help.

Yes. Email or use the form on this page any time, day or night. After-hours contact gets triaged the next business morning. Active retainer clients get on-call emergency support outside hours through a dedicated Slack channel. What counts as an emergency: site is down and losing bookings, ad account is disabled and paid campaigns are dark, conversion tracking is broken and reporting is blind, or a rankings or reputation event that needs a response inside 12 hours. Routine questions, new asset requests, and campaign changes go into the standard weekly cadence.

Fully remote. The registered office at 169 Madison Ave Ste 78883, New York, NY 10016 handles mail, contracts, and schema. The team works remotely across US time zones and covers Eastern business hours. No walk-ins by default. In-person meetings get arranged case by case in New York, Austin, Miami, and Los Angeles. Contracts run under Wyoming law by default with the NY address on file. Client meetings run on Zoom or Google Meet, recorded, transcribed, and recapped in your inbox.

Every client-facing channel uses single sign-on, two-factor auth, and encrypted transit. Sensitive files (analytics exports, ad-account data, protected medical records for healthcare clients) move through the client dashboard, not email. Google Workspace SSO across every internal account. 2FA required on every dashboard, Slack, and project tool. Read-only access to your ad and analytics accounts by default. HIPAA-aware handling for healthcare and dental clients: no protected health info over email, dashboard access only. SOC 2 Type II attested vendors across the entire stack. Need a security questionnaire or DPA signed? Send it over. Standard turnaround is 3 to 5 business days.

If you're an active client, yes. Every retainer client gets direct email, Slack Connect, and a phone line to their account lead. New prospects should go through the general channels first so the right vertical lead gets routed to your inquiry. Routing by stage: active clients go direct to their lead. Prospects on a sales cycle get their assigned business development contact plus whoever ran the audit. First-touch inbound goes through the form, hello@, or phone, and gets routed within 1 business day. Direct-line access is standard on every retainer, not an upsell.