Redefine Web

Professional Services case study, 2019 to 2022

Doubled PCO Bookkeepers revenue 3 years in a row with CRM-driven lead nurture.

An accounting firm for pest control and lawn care companies had been flat for years. Salesforce CRM and video-led lead nurture turned that around.

Strategy CRM Migration Lead Nurture Automation
Homepage of PCO Bookkeepers, a Accounting · Pest & Lawn Niche · M&A business, shown in a browser window
PCOBOOKKEEPERS.COM
100%
YOY GROWTH

Revenue grew 100% year over year, 3 years running.

300+
MQLS/MONTH

The firm gets 300+ marketing-qualified leads every month.

2×
MARKET SHARE

Market share doubled in 3 years.

Headline result · 100% YoY × 3 years Reporting cadence · monthly · pipeline-tied

CLIENT SNAPSHOT

In business 20+ years
Sector Pest + lawn care accounting · M&A
HQ United States
Recognition Niche industry leader
Engagement Strategy + CRM + Lead Gen partner
Timeline 2019 / 2022
Platform Salesforce CRM

The brief

A 20-year-old accounting firm that serves pest management and lawn care companies, with its own M&A division.

PCO Bookkeepers is a 20-year-old accounting firm that specializes in pest management and lawn care companies. It offers accounting, bookkeeping and tax advice on retainer to over 200 companies nationwide. With its M&A division, PCO M&A Specialists, it is a leader in financial services for its industry.

The problem

Flat for 3 years despite content work and part-time marketing.

By 2019, PCO's sales had stayed flat for three years.

The firm tried content marketing, conferences and thought leadership, but results fell short. Lead nurture was patchy, CRM and automation were limited and campaigns were scattered. Marketing was part-time and brought no real returns.

Founder Dan Gordon saw that the firm needed a modern, predictable system to find and nurture leads.

What we did

Salesforce CRM, video education and multi-stage nurture.

We built one system to bring in leads and move them toward a sale.

We moved the database into Salesforce and built a set of awareness and nurture campaigns. We reused existing content and added 12 educational videos to teach buyers at scale.

Detailed drip campaigns kept leads warm. We aligned automated workflows with sales development.

RESULTS, CHARTED BEFORE AND AFTER
YOY GROWTH 100%
Before
After
300+ MQLS/MONTH The firm gets 300+ marketing-qualified leads every month.
MARKET SHARE 2×
1×
2×

BARS SHARE ONE SCALE PER CHART. BEFORE IS THE STARTING POINT.

Database refinement

Found 6,000 ideal-fit targets.

Salesforce CRM migration

One central CRM with automated workflows.

Awareness and nurture campaigns

A multi-stage funnel that teaches buyers.

12 educational videos

Buyer education that scales at every stage.

M&A campaign expansion

Put the dormant M&A division to work.

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WRITTEN IN 24 HOURS · 10,000+ SITES RUN · 300+ CLIENTS SINCE 2021