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HOME / CASE STUDIES / SMITH-MIDLAND CORPORATION
PRO SERVICES UX + CONSOLIDATION

Doubled Smith-Midland conversions with UX-led web consolidation

A precast concrete leader ran fragmented regional sites. We unified them into one UX-led build. Bounce dropped 65% and conversions doubled.

CLIENT
Smith-Midland Corporation
ENGAGEMENT
Web redesign + UX strategy
TIMELINE
2023 - 2024
RESULTS VERIFIED AGAINST GA4 + CMS DATA
Smith-Midland Corporation case study hero
1 / 5 WEB CONSOLIDATION + UX BUILD, 2024
CLIENT SNAPSHOT
FOUNDED Industrial leader
SECTOR Precast concrete, industrial, public safety
HQ United States
PLATFORM WordPress (consolidated)
STACK WordPress, multi-site, GA4
RECOGNITION Industry-leading precast manufacturer
BACKGROUND

A precast concrete leader shaping US infrastructure

Smith-Midland Corporation is a leading manufacturer of innovative precast concrete products for construction, utilities, transportation, and public safety. Alongside its sub-brand Concrete Safety Systems, the company builds sustainable, durable solutions used across the country.

Offline, the brand commands trust. Online, fragmented regional sub-brand sites fractured that perception and blocked user journeys.

CHALLENGE

Fragmented sites, weak UX, blocked recruiting

BRAND

Fragmented regional sites

Multiple regional sub-brand sites split the brand voice and drained internal resources.

UX

Weak conversion paths

CTAs were buried and forms were hidden, so intent leaked out at every step.

CMS

Slow CMS updates

The old stack forced every edit through a bottleneck, so content went stale fast.

APPROACH

UX audit, multi-site consolidation, and WordPress migration

Multi-site consolidation

Regional sites folded into two cohesive platforms with unified content.

UX-driven redesign

Bold, industry-reflective design with strong brand cohesion end to end.

Multimedia integration

Video, interactive content, and dynamic imagery to lift engagement.

Conversion-focused CTAs

Sticky widgets, prioritized actions, and integrated forms across pages.

WordPress migration

Internal teams empowered to update content without external bottlenecks.

Recruitment storytelling

Employee-centric content that lifts talent visibility and hiring flow.

RESULTS

Bounce down 65%, conversions doubled

Headline: 2x conversions, 65% lower bounce, 100% in-house CMS control. Reporting monthly, UX-tied.

-65%
BOUNCE RATE

Bounce dropped 65% via streamlined navigation and engaging content flow.

2x
CONVERSIONS

Conversions doubled through prioritized CTAs, sticky widgets, and forms.

100%
CMS EFFICIENCY

Website management efficiency lifted 100% after WordPress migration.

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