Law Firm Website Maintenance Built to Keep Signed Cases Coming In

Law firm website maintenance at Redefine Web runs $199/mo on Essential, $299/mo on Premium, and $499/mo on Enterprise. Multi-office firms and small networks with regulated workloads run on Custom quotes. Hosting is bundled into every tier so you never pay a separate hosting invoice. 6-month term, 30-day notice after that. Industry benchmarks put attorney maintenance packages in a $100 to $500 range, which our tiers match while including the case-management integration health checks generic care plans skip. The American Bar Association tech report shows small and mid-size firms lose the most revenue when a plugin update silently breaks intake, which is why every tier includes weekly patches tested on staging first, Clio Grow or MyCase webhook validation, and a rollback path documented in writing before any change touches production. Every plan gives one named engineer to page, a monthly written report, and full ownership of code, database, and integrations on cancel with a 5-business-day export window included.

Every plan includes uptime monitoring at 60-second intervals, SSL renewal, WordPress core plus plugin patching, daily off-site backups, malware scanning, Clio Grow and MyCase sync checks, PracticePanther, Lawmatics, and Filevine webhook integrity, LegalMatch, Avvo, and Martindale review feed monitoring, quarterly WCAG 2.1 AA audit, jurisdiction disclaimer updates, and monthly content edit hours. Premium and Enterprise add a web application firewall, secure document upload portal monitoring, and priority incident response with a 30-minute human SLA from a named engineer, nights and weekends. Every tier runs staging so a plugin patch never lands on production untested. Managing partners get a monthly written report showing patches applied, incidents opened and closed, WCAG regressions caught, integration health for every case management platform, and content tickets completed inside the edit hour pool with hours remaining. Office managers get a copy so nothing about the site sits in one head. Encrypted intake forms and secure document upload monitoring cover confidential client submissions on Premium and Enterprise plans.

Yes, hosting is included in every tier. WordPress law firm sites run on a LiteSpeed stack with CDN routing through Quic.Cloud, image optimization tuned for attorney bio photos and case results PDFs, and Core Web Vitals monitoring inside the hosting layer. Staging environments come with every plan for testing changes before pushing to production. An attorney bio update or a case results publish never requires your team to think about hosting or CDN cache rules. Bundling hosting with maintenance also removes the finger-pointing when intake breaks at 4pm on a filing day, because one team owns the stack, one engineer takes the page, and one written SLA covers the outcome. Ownership of the code, database, and integrations stays with the firm on cancel with a 5-business-day export window. TLS certificate renewal, DNS management, and CDN cache rules all sit inside the hosting layer at no extra billing line, and edge cache tuning happens each quarter as traffic patterns shift.

Law firm WordPress maintenance covers the case management, intake, and compliance stack that generic WordPress care plans skip. Clio Grow and MyCase workflow health, PracticePanther, Lawmatics, and Filevine webhook checks, LegalMatch, Avvo, and Martindale review sync, CallRail phone tracking, bar-compliant testimonial rotation, jurisdiction disclaimer accuracy, engagement letter template updates, and quarterly WCAG 2.1 AA audits all sit inside the monthly retainer. Generic care plans cover core patches and backups and stop there. The firm-specific version catches the plugin conflicts that silently drop 20 to 40% of consult intake in a single month. A single form field renamed in a Clio Grow update can drop qualified matter requests into a 404 log for weeks before a partner notices the pipeline gap in the quarterly review. Bar advertising rules and state-level disclaimer requirements also get checked on every deploy, which no generic plan runs. The scope difference shows up in a written monthly report the managing partner and office manager both read.

Uptime monitoring at 60-second intervals alerts our on-call engineers before prospects notice. Premium tier holds a 14-minute average incident response window. Enterprise carries a 2-hour SLA on critical incidents and a 30-minute response from a named engineer, nights and weekends. Ahead of filing sprints, RFP-heavy weeks, and year-end close, we run a readiness checklist with load-test pass, on-call rota, and a rollback plan documented in writing. If we miss the 99.99% uptime number during a covered window, service credits post automatically to the next invoice with no partner call required. Managing partners get a written incident report inside 24 hours of any event, with root cause, fix applied, and prevention work added to the next patch cycle so the same regression cannot repeat. Every incident lives in a running log the firm owns on cancel, so audit trails and root-cause histories stay with the firm no matter who runs maintenance next quarter.

Yes. Clio Grow and MyCase intake integration health sits at the center of every Premium and Enterprise plan because sync failures are where firms silently lose qualified consults. We audit webhook payloads weekly, catch field mapping drift when a plugin update renames a form field, and verify workflow triggers still fire on every intake submission. Monthly you get a written intake health report showing form-to-case-management success rate, average latency, any failed events, and root cause. A single misconfigured Clio Grow form can quietly drop 38% of intake requests. Catching that inside a week is the difference between a rounding error and a missed partner draw target for the quarter. Every plan documents the integration surface so a change on Clio, MyCase, or PracticePanther gets a same-week regression check with a documented rollback path if a native platform update breaks the intake flow on production without warning. Encrypted intake submissions and audit logs are retained per your firm retention policy.

Yes. Case management integrations are covered on every plan. Clio Grow, MyCase, PracticePanther, Lawmatics, and Filevine are all supported end-to-end. Integration work covers form embed maintenance, webhook payload validation, custom field mapping, matter type routing, and conflict resolution when a plugin update breaks an existing integration on production. Premium and Enterprise include monthly integration health checks and a documented recovery plan for each platform, with a tested rollback path if a Clio Grow or MyCase update regresses. If a Clio matter intake form stops creating matters, we catch it inside 24 hours and restore intake flow before it costs you a full week of consults. New integrations added mid-contract get scoped into the content edit hour pool or quoted as a fixed one-time build depending on scope, and the setup work stays owned by the firm on cancel with credentials returned inside 5 business days from the cancellation notice arriving in our inbox.

Intake routing maps each form to the right partner based on practice area, matter type, deal size, and jurisdiction. A $250k complex litigation inquiry routes to the litigation partner inside 5 minutes. A tax controversy consult routes to the tax practice lead. General inquiries hit the intake coordinator queue with a 2-hour SLA. Routing rules live in a documented decision map reviewed every quarter and updated when partners join, leave, or change practice areas. Routing runs through Clio Grow or MyCase workflows, backed by Slack or SMS notifications, and delivery is monitored so nothing sits in a spam folder while a competitor closes the case. Managing partners get a monthly report showing routing accuracy, average time-to-partner, and any misroutes with root cause and fix applied. Encrypted intake channels cover confidential matter details end-to-end. Routing rules stay in a version-controlled log the firm owns on cancel, exported inside 5 business days of the cancellation notice.

Yes. Attorney bio updates, practice-area page swaps, case results uploads with compliance-safe formatting, engagement letter template refreshes, and thought-leadership publishing are covered inside the monthly content edit hours. Essential includes 2 hours, Premium 5 hours, Enterprise up to 10 hours. Case results follow state bar advertising rules with jurisdiction disclaimers applied automatically. Bar-compliant testimonial rotation runs on every deploy so client quotes stay accurate and dated. New attorney bios go live inside 1 business day of the headshot and copy landing in our inbox. Any content beyond the monthly pool gets quoted transparently or rolled into the next month rather than surprise-billed on the invoice. Managing partners see a monthly ticket log showing hours used, hours remaining, and the specific pages that changed with before-and-after copy captured so the record stays clean for firm archives and any bar advertising review that arrives later. Content edits also include internal link fixes and structured schema updates.

Yes. ADA and WCAG 2.1 AA compliance monitoring runs quarterly on every plan because law firms are prime ADA demand-letter targets. We scan against Core Web Vitals plus WCAG 2.1 AA using axe-core and manual review of keyboard navigation, screen reader flow, focus indicators, alt text quality, color contrast ratios, and form label accuracy across the whole site. Any failing element is triaged inside 48 hours and remediated inside the content edit hours pool. Enterprise plans include an annual manual audit by a certified WCAG reviewer with a written attestation you can use if a demand letter ever arrives. A single missing alt tag or unlabeled form field can trigger a $25k settlement, so the quarterly audit pays for itself the first time it catches a WCAG regression on a new attorney bio or practice-area page publish. The written attestation gives your firm a defensible paper trail if plaintiff counsel tests the site.

Yes. WordPress powers roughly 40% of the web and ships core, plugin, and theme updates weekly, which means an unpatched law firm site is a security and intake risk within 30 days. Core patches close CVEs that plaintiff and demand-letter bots actively scan for. Plugin updates can silently rename a Clio Grow form field or break a MyCase webhook payload, which drops qualified consults into a 404 log. Theme updates can regress WCAG 2.1 AA compliance on the intake form. Our law firm WordPress maintenance covers every layer weekly: core, plugin, theme, database optimization, image and CDN cache tuning, and integration health checks against Clio Grow, MyCase, PracticePanther, Lawmatics, and Filevine. Patches run on staging first, then production, with a rollback path automated in under 5 minutes if an intake form regresses. Documentation on the WordPress developer site confirms the update cadence and why running behind more than one minor version creates real exposure over time.

Law firm website hosting and maintenance is a bundled monthly retainer that covers server infrastructure, WordPress core and plugin patching, security monitoring, uptime SLA, backups, and content edit hours in one line item. Hosting alone runs the LiteSpeed or NGINX stack, CDN edge cache, and TLS certificate renewal. Maintenance layers on weekly patches, malware scans, Clio Grow and MyCase webhook checks, PracticePanther and Filevine integration health, WCAG 2.1 AA audits, and jurisdiction disclaimer validation on every deploy. Bundling the two removes the finger-pointing between a hosting vendor and a maintenance vendor when intake breaks at 4pm on a filing day. Every Redefine Web tier includes both, sits on a written 99.99% uptime SLA, and gives you one named engineer to page, nights and weekends. Ownership of the site, code, database, and integrations stays with the firm on cancel, exported to a location you choose inside 5 business days from the cancellation notice arriving in our inbox for review.