SaaS Website Maintenance Built to Keep Uptime Green and Pipeline Live
SaaS website maintenance from Redefine Web keeps your marketing site fast, patched, and open for demo requests. We push staging-first patches every week, watch every HubSpot, Marketo, and Salesforce integration, and email a written report the first Monday of every month. Uptime is 99.9% on every plan, with the written SLA and service credits when we miss it, and a 30-minute critical incident response.
Three numbers every SaaS marketing lead can hold us to
If any of these looks familiar, the free website audit names the fix and what it's worth before you spend a dollar.
What every SaaS care plan delivers every month
Three numbers we sign against on every care plan. Each one is a launch criterion, not a hope.
Uptime SaaS marketing teams can actually trust
Uptime is 99.9% on every plan, with the written SLA and service credits when we miss it. 60-second pings from 5 global POPs. 30-minute human response on critical.
Staging-first patches tested on real integrations
WordPress core, PHP, theme, and every plugin patched weekly on staging with real HubSpot and Marketo form tests before production. Rollback in 5 minutes.
A monthly report the RevOps lead can point at
First Monday every month: uptime, patches, HubSpot and Marketo integration health, Vitals, incidents with root cause. One page, read in 90 seconds.
4 stages. Every step ends in a sign-off
Fixed scope, fixed timeline, fixed outcomes. Nothing moves to the next stage until your marketing lead signs the gate deliverable.
Onboarding, access, backup, and baseline scan
Access, credentials, and a full baseline security, speed, and accessibility scan, all documented in writing. First off-site backup taken and verified before we change anything. Nothing you have to think about, and a clear paper trail if a decision needs to be made later.
Hosting infrastructure on your production domain
Managed WordPress hosting on LiteSpeed with CDN and Cloudflare edge cache. WAF blocking bot and brute-force traffic before it reaches your server. 99.9% written SLA on every plan with service credits when we miss. Auto-renewed SSL with HSTS enforced.
Weekly patches with tested rollback
Every Wednesday: WordPress core, PHP, theme, and plugins patched on staging with real HubSpot and Marketo form flows before production. Rollback path automated inside 5 minutes. Zero production breakage in the last 24 months across 40+ B2B SaaS sites.
Written report tied to real B2B SaaS metrics
Uptime, patches applied, integration health across HubSpot and Marketo, Core Web Vitals on money pages, content edits closed, and any incidents with root cause and fix. Sent to the owner and RevOps lead. Read in 90 seconds. Any tier can add a 30-minute review call.
What you actually get from our SaaS website maintenance
Fixed scope, fixed timeline, fixed outcomes. Every workstream below has a defined deliverable and a written sign-off you can put on the marketing calendar.
Access, baseline scan, and first backup on day one
Day one starts with access, credentials, and a full baseline security, speed, and accessibility scan, all documented in writing. First off-site backup taken and verified before we change a single line. Nothing you have to think about, and everything you can point at when a decision needs a paper trail later.
Managed hosting with a 99.9% written SLA on every plan
Managed WordPress hosting on LiteSpeed with Cloudflare CDN and edge cache. WAF blocking bot and brute-force traffic before it reaches your origin. Uptime is 99.9% on every plan, with the written SLA and service credits when we miss it. Off-site backups, weekly on Essential and nightly from Growth up, with restore proven quarterly.
Weekly patches tested before they touch production
Every Wednesday morning: WordPress core, PHP, theme, and every plugin patched on the staging clone, visual regression and real HubSpot and Marketo form flows tested, and changes deployed to production with a one-click rollback ready. Zero production breakage in the last 24 months across 40+ B2B SaaS sites.
Uptime, speed, and integrations watched every 60 seconds
Uptime pings every 60 seconds from 5 global POPs (US, EU, APAC). Core Web Vitals monitored daily on money pages. HubSpot, Marketo, and Salesforce integration health checked hourly. Critical incidents get a 30-minute human response with a written post-incident summary inside one business day, never a chatbot queue.
One page, first Monday of every month
The first Monday of every month a written report lands in the owner and RevOps lead inbox. Uptime against SLA, patches applied, HubSpot and Marketo integration health, Core Web Vitals on money pages, content edits closed, and any incidents with root cause and fix. Six numbers on one page. Read in 90 seconds. No dashboards to log into.
- NO SALES PRESSURE
- WE START MONITORING INSIDE 5 BUSINESS DAYS
Four SaaS website maintenance tiers for every stack
Pick the tier that matches your stack. Move up or down with 30 days written notice. No setup fees. Hover any feature name for a plain-English explanation.
Every maintenance feature, tier by tier
HOVER FOR DETAIL TAP FOR DETAIL SCROLL THE TABLE SIDEWAYS FOR EVERY TIERUptime + security+
Content + integrations+
Performance + reporting+
Compliance + enterprise+
Real B2B SaaS teams, real numbers
Each one includes where the client started, what we changed and what happened.
CLIENT WORDS
Enterprise demo requests up 3.2x. First operator we have worked with who cared about the CRM number, not the ad account.
The team split our national spend by store catchment. Every location got its own landing page and creative. Booked eye exams up 47% inside two quarters with the same media budget.
Demos doubled in a quarter after the funnel rewrite. Nothing about the traffic changed. The pipeline math finally works.
Sign-ups tripled without adding ad spend. They rebuilt the checkout, fixed the pricing page, and the numbers moved every week.
The paid team ran an audit that found $18K/mo in wasted spend on brand terms we were already ranking for. Fixed inside two weeks.
Site, ads, and follow-up under one contract. Partner inquiries doubled without adding headcount.
Client retainers doubled without adding a single account manager. They rebuilt our funnel and the reporting dashboard sold itself on demo calls.
Vendor and buyer leads went from unpredictable to a monthly forecast we could staff against. First agency that treated the CRM as the scoreboard, not the ad account.
They cut wasted spend on non-buyer keywords and moved the budget to product-page campaigns. Blended ROAS climbed 40% in the first quarter.
Catalog ads at 5.8x where our old agency plateaued at 2x. Weekly notes tell us exactly what changed and what is next.
SaaS website maintenance questions, answered
From real onboarding calls with B2B SaaS teams. Anything else, ask on the call and we answer in the first 5 minutes.
Get your free website audit.
A written report in your inbox within 24 hours, with three fixes you can ship the same week, whether or not you hire us.