Ecommerce Website Maintenance That Keeps Your Store Fast and Stable
Managed maintenance and hosting for DTC brands, Shopify Plus stores, and WooCommerce headless setups from $199/mo. Klaviyo and Recharge flow QA, Merchant Center feed diff, monthly Core Web Vitals report, BFCM war room, and a 99.9% written uptime SLA on every plan.
Three ways your current maintenance vendor is losing you orders
If any of these looks familiar, the free website audit names the fix and what it's worth before you spend a dollar.
Three outcomes every ecommerce maintenance retainer produces
Three numbers we sign against on every care plan. Each one is a launch criterion, not a hope.
Ecommerce hosting uptime tracked and credited monthly
Real humans on call every hour. If your storefront drops, we know before shoppers do. 99.9% uptime SLA on every plan, with service credits when we miss the number.
PCI, WAF, and consent posture on every ecommerce plan
Web application firewall, daily malware scans with auto-quarantine, weekly patching, quarterly PCI SAQ prep, and Consent Mode v2 checks on every ecommerce plan.
Monthly content edit hours on every ecommerce tier
Performance tune-ups, image and CDN work, plus dedicated content edit hours each month. 2 hours on Essential, 5 on Growth, and 10 hours on Scale.
Four stages. Every step ends in a sign-off
Onboarding gets you access, credentials, and a full baseline scan on day one. From there, infrastructure, monitoring, and monthly reporting run without your input until you need something changed.
Access + baseline scan + first backup
Site admin, hosting, DNS, Shopify collaborator or WooCommerce API keys logged with rotation schedule. Off-site backup taken and restored on staging to prove it works before anything else touches the store.
Managed hosting + CDN + WAF
Managed WordPress or LiteSpeed hosting for WooCommerce and headless. Cloudflare CDN with edge cache. WAF blocking bot and brute-force traffic before it reaches the origin. 99.9% written SLA on every plan with service credits when we miss.
Patches tested on staging first
Core, plugin, and app updates tested on staging before they touch production. Rollback under 5 minutes if a patch breaks checkout. Klaviyo and Recharge hooks regression-tested on every theme release.
Uptime + malware + speed watched
5 global POPs pinging your site, forms, and checkout webhook every 60 seconds. Malware scan every 24 hours with auto-quarantine. Named engineer paged inside 30 minutes if anything trips, nights and weekends included.
What you actually get from our ecommerce website maintenance
Five phases, every item listed. Fixed scope, defined deliverable per phase, written sign-off on the calendar.
Access, baseline scan, and first backup on day one
Day one covers access, credentials, and a full baseline security, speed, and accessibility scan documented in writing. First off-site backup taken and verified on staging before we change anything. Nothing you have to think about after the kickoff call.
Managed hosting, CDN, and edge cache on your production domain
Managed WordPress or LiteSpeed hosting for WooCommerce and headless setups. Cloudflare CDN with edge cache so a visitor gets HTML from a POP nearby, not from a single origin. WAF blocks bot and brute-force traffic before it reaches your site. 99.9% written SLA on every plan with service credits when we miss.
Weekly core + plugin patches tested before they touch prod
Every week, core, plugin, and app patches tested on staging before they touch production. If a patch breaks checkout, rollback in under 5 minutes. Small content edits included on every tier. Email your account manager, no ticket forms, no queue.
Uptime, speed, and malware watched every 60 seconds
24/7 coverage. Uptime pings every 60 seconds from 5 global POPs. Malware scan every 24 hours with automatic quarantine. Speed check hourly. If anything trips, a named engineer responds inside 30 minutes even on nights and weekends.
One monthly report tied to real ecommerce metrics
Every month, one clear report showing uptime, average page load, patches applied, edit tickets closed, and any incidents with root cause and fix. Sent to the founder and ops lead. Read in 90 seconds.
- THREE FIXES YOU CAN APPLY
- NO SALES DECK
- 30-MIN RESPONSE SLA
Four ecommerce maintenance tiers for every DTC store size
Pick the tier that matches your storefront scale. Move up or down a tier with 30 days notice. No setup fees. Hover any feature name for a plain-English explanation.
EVERY TIER: 6-MONTH INITIAL TERM · ROLLS ON 30 DAYS NOTICE AFTER · HOSTING INCLUDED · YOU OWN SITE, DOMAIN + DATA
Every maintenance feature, tier by tier
HOVER FOR DETAIL TAP FOR DETAIL SCROLL THE TABLE SIDEWAYS FOR EVERY TIERUptime + security+
Content + integrations+
Performance + reporting+
Compliance + enterprise+
Real ecommerce brands, real numbers
Each one includes where the client started, what we changed and what happened.
CLIENT WORDS
The team split our national spend by store catchment. Every location got its own landing page and creative. Booked eye exams up 47% inside two quarters with the same media budget.
Enterprise demo requests up 3.2x. First operator we have worked with who cared about the CRM number, not the ad account.
Catalog ads at 5.8x where our old agency plateaued at 2x. Weekly notes tell us exactly what changed and what is next.
They cut wasted spend on non-buyer keywords and moved the budget to product-page campaigns. Blended ROAS climbed 40% in the first quarter.
Client retainers doubled without adding a single account manager. They rebuilt our funnel and the reporting dashboard sold itself on demo calls.
Vendor and buyer leads went from unpredictable to a monthly forecast we could staff against. First agency that treated the CRM as the scoreboard, not the ad account.
Site, ads, and follow-up under one contract. Partner inquiries doubled without adding headcount.
The paid team ran an audit that found $18K/mo in wasted spend on brand terms we were already ranking for. Fixed inside two weeks.
Sign-ups tripled without adding ad spend. They rebuilt the checkout, fixed the pricing page, and the numbers moved every week.
Demos doubled in a quarter after the funnel rewrite. Nothing about the traffic changed. The pipeline math finally works.
Asked by ecommerce founders, answered
From real quote calls with DTC and Shopify Plus founders. Anything else, ask on the strategy call and get an answer in the first 5 minutes.
Get your free website audit.
A written report in your inbox within 24 hours, with three fixes you can ship the same week, whether or not you hire us.