Healthcare website maintenance to keep every patient booking live
Healthcare website maintenance from Redefine Web keeps your practice site fast, patched, and open for patient bookings. We push WordPress updates every week, watch every EHR endpoint and patient portal iframe, keep intake forms working with BAA-covered processors, and email a written report the first Monday of every month. Uptime is 99.9% on every plan, with the written SLA and service credits when we miss it.
Three failures every practice owner can hold us to
If any of these looks familiar, the free website audit names the fix and what it's worth before you spend a dollar.
What every healthcare care plan delivers monthly
Three numbers we sign against on every care plan. Each one is a launch criterion, not a hope.
Uptime the front desk and patients can rely on
Uptime is 99.9% on every plan, with the written SLA and service credits when we miss it. Pings every 60 seconds from 5 global POPs.
Weekly patches tested on staging before going live
WordPress core, theme, and every plugin patched weekly on a staging clone with EHR portal iframe tests. Rollback under 5 minutes if anything drifts.
A monthly report your practice manager can read
First Monday every month: uptime against SLA, patches, edit tickets, portal iframe health, page speed, and any incidents with root cause and fix.
Four stages, every step ends in a written sign-off
Onboarding gets you access, credentials, and a full baseline scan on day one. From there, infrastructure, monitoring, and monthly reporting run without your input until you need something changed.
Onboarding, access, backup, and baseline scan
Access, credentials, and a full baseline security, speed, and accessibility scan, all documented in writing. First off-site backup taken and verified before we change anything. A clear paper trail if a decision needs to be made later.
Hosting infrastructure on your production domain
HIPAA-eligible managed WordPress hosting on LiteSpeed with Quic.Cloud CDN and Cloudflare edge cache. WAF blocking bot and brute-force traffic before it reaches your server. 99.9% written SLA on every plan with service credits when we miss. Auto-renewed SSL with HSTS enforced. Signed BAA covering forms, intake, and schedulers.
Core, plugin, and PHP patches tested on staging first
Every third-party plugin update tested on staging with real form submissions and portal iframe checks before production. WordPress core, PHP, and database never behind by more than one minor release. Rollback path automated, under 5 minutes.
Monitoring every 60 seconds, one written report a month
Uptime pings every 60 seconds from 5 global POPs. Malware scan every 24 hours with auto-quarantine. Speed check hourly. One monthly report showing uptime, patches applied, edits closed, and any incidents, sent to owner and practice manager.
What you get from your healthcare care plan
Fixed scope, fixed timeline, fixed outcomes. Every workstream below has a defined deliverable and a written sign-off you can point at.
Access, baseline scan, and backup on day one
Day one. Access, credentials, and a full baseline security, speed, and accessibility scan, all documented in writing. First off-site backup taken and verified before we change anything. A clear paper trail if a decision needs to be made later.
HIPAA-eligible LiteSpeed hosting, CDN, and edge cache
Ongoing. HIPAA-eligible managed WordPress hosting on LiteSpeed with Quic.Cloud CDN and Cloudflare edge cache. WAF blocking bot and brute-force traffic before it reaches your server. 99.9% written SLA on every plan with service credits when we miss. Auto-renewed SSL with HSTS enforced.
Weekly patches with tested rollback
Every week. Core and plugin patches tested on staging before they touch production. If a patch breaks something, rollback in under 5 minutes. Small content edits included. Email your account lead, turnaround the next business day.
Uptime, speed, and malware watched every 60 seconds
24/7. Uptime pings every 60 seconds from 5 global POPs. Malware scan every 24 hours with automatic quarantine. Speed check hourly. If anything trips, a named on-call engineer responds inside 30 minutes even on nights and weekends.
One monthly report tied to real healthcare metrics
Every month. One clear report showing uptime, average page load, patches applied, edit tickets closed, and any incidents (with root cause and fix). Sent to the owner and practice manager. Read in 90 seconds. No dashboards to check.
- NO SALES PRESSURE
- WE START MONITORING INSIDE 5 BUSINESS DAYS
Four healthcare care plans for every stage of practice growth
Pick the tier that matches your practice size. Move up or down with 30 days notice after the first 3 months. No setup fees. Hover any feature name for a plain-English explanation.
Every plan runs month to month after the first 3 months, on 30-day written notice. HIPAA-eligible hosting is included. No separate Kinsta or WP Engine bill.
Every maintenance feature, tier by tier
HOVER FOR DETAIL TAP FOR DETAIL SCROLL THE TABLE SIDEWAYS FOR EVERY TIERUptime + security+
Content + integrations+
Performance + reporting+
Compliance + enterprise+
Real practices, real numbers
Each one includes where the client started, what we changed and what happened.
CLIENT WORDS
The team split our national spend by store catchment. Every location got its own landing page and creative. Booked eye exams up 47% inside two quarters with the same media budget.
Enterprise demo requests up 3.2x. First operator we have worked with who cared about the CRM number, not the ad account.
Client retainers doubled without adding a single account manager. They rebuilt our funnel and the reporting dashboard sold itself on demo calls.
Vendor and buyer leads went from unpredictable to a monthly forecast we could staff against. First agency that treated the CRM as the scoreboard, not the ad account.
Site, ads, and follow-up under one contract. Partner inquiries doubled without adding headcount.
The paid team ran an audit that found $18K/mo in wasted spend on brand terms we were already ranking for. Fixed inside two weeks.
Sign-ups tripled without adding ad spend. They rebuilt the checkout, fixed the pricing page, and the numbers moved every week.
Demos doubled in a quarter after the funnel rewrite. Nothing about the traffic changed. The pipeline math finally works.
They cut wasted spend on non-buyer keywords and moved the budget to product-page campaigns. Blended ROAS climbed 40% in the first quarter.
Catalog ads at 5.8x where our old agency plateaued at 2x. Weekly notes tell us exactly what changed and what is next.
Healthcare website maintenance questions, answered
From real onboarding calls with medical practices, clinics, and health systems. Anything else, ask on the call and we answer in the recap.
Get your free website audit.
A written report in your inbox within 24 hours, with three fixes you can ship the same week, whether or not you hire us.