Ecommerce website maintenance and hosting that stays sharp every month.
Most stores peak the day they ship and decay quietly. Our ecommerce website maintenance program bundles managed hosting, security, app stack audits, and monthly CRO sprints into one retainer. BFCM-ready scale, monthly conversion-rate experiments, and one team that owns uptime, performance, and growth.
Eight things your ecommerce
maintenance plan ships with.
Most ecommerce maintenance services charge hourly and ignore hosting, so when your checkout breaks at 8pm on Black Friday you are paying three vendors who all point at each other. We bundle hosting plus ecommerce maintenance services into one retainer with one team. Here is exactly what is included every month.
Managed Shopify Plus or headless hosting
Fully managed hosting on Shopify Plus infrastructure, Magento Cloud, or Vercel for headless Hydrogen / Next.js builds. CDN, SSL, HTTP/3, and a 99.99 percent uptime target. You never log into the host again.
BFCM-ready scale plan
Pre-BFCM load testing, cache warming, and a peak readiness audit every September. The platforms that buckle on Black Friday do not buckle on us. Real numbers, real load testing, real backup checkout paths.
Daily backups and staging
Daily off-site encrypted backups with 30 days of restore points. Production-mirrored staging for every change so nothing risky ships straight to live during a launch week.
Theme, app, and security updates
Theme and app updates tested in staging before production. Vulnerability scans, malware monitoring, PCI compliance maintenance, and SSL renewals. SOC 2 and GDPR compliance built in.
App stack audits
Quarterly audit of every installed Shopify or BigCommerce app. We typically retire 20 to 40 percent that are slowing your site, duplicating features, or charging you for things the core platform now ships. Your monthly app bill usually drops.
Content updates and seasonal launches
Product photo swaps, copy updates, holiday landing pages, lifecycle email drafts, and collection refreshes inside the retainer. No hourly creep, no waiting two weeks for a hero image change.
Monthly CRO sprint on PDP and checkout
A/B tests on hero, PDP, cart drawer, and checkout every month. Run by senior strategists with statistical rigor. Compounds into double-digit conversion-rate lift over a year.
Monthly hosting and maintenance report
A real written report (not a screenshot) covering uptime, performance, security, what changed on the site, what tests ran, what improved, and what we recommend next month. Plus a quarterly scope rebid.
Four stages between
onboarding and compounding lift.
Same architecture across every ecommerce website maintenance services engagement, recalibrated for your stack. Every stage ships a written artifact. Step zero is a 30 minute call with a senior site strategist (not a salesperson) who runs a live performance, security, and uptime audit, and walks you off the call with a written risk list plus an itemized ecommerce maintenance plan.
Onboard
Two-week handoff, baseline audit, migration to managed hosting.
Stabilize
Fix tech debt, secure baseline, app stack audit.
Optimize
Monthly CRO and performance sprints on PDP and checkout.
Compound
Monthly health reports, quarterly scope rebid.
Most ecommerce maintenance services
do not operate this way.
Worth comparing before you sign with any ecommerce website maintenance vendor, us included. Pay attention to who owns hosting, who owns CRO, and what happens when checkout breaks during a BFCM promo.
Ecommerce hosting and
maintenance questions we get.
Eight of the most common questions DTC founders ask before signing for ecommerce maintenance packages with hosting bundled in. If yours is not here, the strategy call is the right place to ask it.
What does an ecommerce maintenance plan with hosting cost?
What hosting platforms do you run ecommerce sites on?
What is included in ecommerce maintenance services vs new feature work?
How do you handle BFCM and peak season?
What is your uptime SLA?
What is the response time when something breaks?
Do you do ecommerce hosting only, without maintenance?
What happens if we want to leave?
Start with a hosting and maintenance audit, not a sales call.
Pick the path that fits where your brand is right now. The first conversation produces something useful, a written risk list and an itemized ecommerce maintenance plan, before either of us commits to anything bigger.
Real practices, real numbers.
A sampling of recent engagements that match this work.
Boosted RAFZ conversions 28% with a rebuild that loads in 2 seconds.
A Swedish sustainable furniture brand replaced a plugin-bloated 15-second site with a custom lightweight rebuild — 28% conversion lift, 82% fewer server requests, place2place API integration.
Drove sales for Boogie Board with $31 cost-per-conversion at scale.
A pioneering reusable-writing-tablet brand cut acquisition costs to $31 per conversion + boosted conversions 11% — managing $650K in ads with sustainable ROI.
Cut ExpressColour acquisition cost 4.5× with SEM + SEO realignment.
A boutique Singapore commercial printer recovered from a property-market crash with restructured Google Ads + SEO — 4.5× lower CPA and 30% sales growth from a diversified client base.