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E-commerce Marketing Hub

Ecommerce Marketing Agency
to Grow Store Revenue and Repeat Orders.

We run growth for DTC brands, Shopify stores, and multi-SKU online retailers. One team handles the storefront build, SEO, paid media, Klaviyo, and CRO. Every dollar reports back to contribution margin and repeat rate, not clicks or blended ROAS.

0
DTC + e-commerce brands we run programs for
0
Avg return on ad spend year one
$0
Median CAC after fixes
E-commerce marketing growth dashboard from Redefine Web.
Selected e-commerce operators we run programs for
Alira HealthDelicate DentalHighTop HealthLifeStanceNC DentalPeaceful Mind PsychologyPEL Rehabilitation MedicineSmile DesignVP DentalArmaninoBSHGovernment Legal ServicesMarmaladeMontegraOxford CapitalPaquin CarrollPCO BookkeepersPeak Accounting SolutionsRiverSaaSRosenbaumStanhope CapitalStella MarisTilghman BuildersToyotaUptimeWillentz
30+ brands under active retainer One strategist across every channel Tied to orders placed not clicks $599/mo starting price
Reviews across 5 platforms
Verified by people who actually paid us.
Trustpilot
4.7/5
★★★★★
25+ verified reviews
5.0/5
★★★★★
40+ verified reviews
GGoogle
5.0/5
★★★★★
5+ verified reviews
DDesignRush
4.9/5
★★★★★
29 verified reviews
gGoodFirms
5.0/5
★★★★★
20 verified reviews
Where store revenue disappears

Three problems
every growing ecommerce brand runs into.

These are the exact issues our first audit finds on most Shopify and WooCommerce stores. Any of them look familiar?

Ecommerce pain point 1 illustration matching the card headline below.
Problem 1

You rank nowhere for buyer-intent queries in your category.

You rank for brand name only. Category queries and "best X 2026" buyer guides push traffic to competitors that ship 2-day and answer sizing in 3 clicks.

Ecommerce pain point 2 illustration matching the card headline below.
Problem 2

Cart abandon at 78 percent · no post-cart recovery flow.

No SMS recovery, no browse-abandon, no back-in-stock. Shopify sends one generic email 90 minutes later. Meanwhile Klaviyo shows 42 percent recovery-flow potential unused.

Ecommerce pain point 3 illustration matching the card headline below.
Problem 3

Retargeting inflates ROAS · no incrementality tested.

Meta reports 4.2x ROAS on retargeting. Post-purchase surveys show 71 percent of those buyers were coming back anyway. Ad spend goes up, incremental revenue does not.

How we run e-commerce accounts

Four stages.
Every step tied to booked outcomes.

Same rhythm on every brand. Audit before we spend a dollar. Position before we launch an asset. Build against the offer. Scale against orders placed and LTV, not blended ROAS.

01Week 1

Diagnose the funnel

Site, Shopify, ad accounts, email flows, and post-purchase surveys. Channel-by-channel teardown against orders placed and LTV per cohort.

3 fixes ready to apply
02Weeks 2 to 4

Sharpen the offer

Nail the hero SKU mix, subscription posture, and target buyer. Every PDP, ad, and email built off one positioning brief.

SKU mix + offer locked
03Weeks 4 to 12

Build the assets

Launch the storefront, PDPs, funnels, and Shopify-linked tracking. Weekly written notes, nothing stalled in draft.

Assets live, fully owned
04Month 3 onward

Compound the growth

Compound paid, SEO, retention, and creator wins. Weekly review tied to orders placed and LTV per cohort, not clicks.

Orders + LTV tracking live
// What is included

What you actually get from our ecommerce marketing.

Fixed scope. Fixed timeline. Fixed outcomes. Each phase below has a defined deliverable, a written sign-off, and a date on the calendar.

Ecommerce marketing phase 01 · Discovery · multi-channel audit + CRM baseline + written 30-page report + top 3 revenue-moving fixes locked

Full brand audit + CRM baseline in week one.

Week one. Site + ad accounts + review flow + email flow all audited against conversion revenue. Written 30-page report with the top 3 revenue-moving fixes signed off by owner + ops lead before we spend a dollar.

Phase duration
1 week
Sign-off
Top 3 fixes locked
// Deliverables
  • Multi-channel audit
    Google Ads + Meta + SEO + email + review flow all scored against conversion revenue impact.
  • CRM baseline pulled
    CRM + attribution + LTV data captured as day-one baseline.
  • Written 30-page audit
    Every finding, every prioritized fix, every revenue projection in writing.
  • Top 3 revenue fixes locked
    What we do first is signed off, not sprung on you.
Ecommerce marketing phase 02 · Strategy · quarterly channel roadmap with revenue projection + priority service profitability sort + budget allocation per channel

12-month roadmap tied to service profitability.

Weeks two through three. 12-month quarterly roadmap sized against priority service profitability. Higher-margin services get prioritized. Every quarter has a written revenue projection so you know what should hit the pipeline.

Phase duration
2 weeks
Output
Quarterly roadmap + rev proj
// Deliverables
  • Quarterly channel roadmap
    Q1-Q4 planned by campaign, cluster, content piece. Every quarter has explicit sign-off gate.
  • Priority service profitability sort
    Highest-margin services first. Category expansion layered as base load.
  • Written revenue projection per quarter
    Q1, Q2, Q3, Q4 targets sized against real market data + capacity.
  • Budget scoping per channel
    How much goes to Ads, SEO, content, email each month. Adjusted quarterly.
Ecommerce marketing phase 03 · Execution · multi-channel dashboard: Google Ads + Meta + SEO + email + retention flows all tagged same accountable strategist

Every channel running under one named strategist.

Ongoing month 1+. Google Ads + Meta + Local SEO + review flow + content + email + retention flows all executed by a single accountable strategist. No handoffs between agencies. No cross-team blame. One number to call.

Cadence
Monthly execution rhythm
Team
One accountable strategist
// Deliverables
  • Google Ads + Meta
    Every paid channel run by the same strategist. Attribution built once, not fought over.
  • Local SEO + GBP + citations + schema
    Organic + local + review flow + citations all coordinated as one program.
  • Content + service pages
    Monthly editorial calendar tied to keyword priority + service page conversion leverage.
  • Retention flows
    Winback sequences, post-conversion review requests, follow-up all wired to your CRM.
Ecommerce marketing phase 04 · Optimization · weekly A/B test results across channels tied to CRM-verified conversion, written notes log

Weekly testing tied to CRM-verified conversions.

Every week. Cross-channel testing tied to CRM-verified conversions. Ad copy, landing page CVR, keyword targeting, review request timing, retention cadence - every test measured against the number that pays your bills.

Cadence
Weekly test cycles
Attribution
CRM-verified - not clicks
// Deliverables
  • Cross-channel attribution
    Every conversion tagged to the click, keyword, or retention trigger that drove it.
  • Weekly written test notes
    What we tested last week, what won, what shipped this week.
  • Landing page + conversion-flow CVR iteration
    A/B tests on hero, offer, form - measured against conversions, not form fills.
  • Budget shifting between channels
    If SEO is compounding faster than PPC, budget moves. Every shift signed off in the monthly report.
Ecommerce marketing phase 05 · Growth · quarterly revenue attribution report + next-quarter budget allocation with owner + ops lead sign-off

Quarterly scale reviews tied to real revenue.

Every 90 days. Quarterly review with the owner + ops lead showing what conversions drove, what closed revenue looks like, what next-quarter budget should be. Scale decisions grounded in your CRM + capacity, not agency spend targets.

Cadence
Quarterly scale review
Metric
Revenue + capacity
// Deliverables
  • Quarterly revenue attribution
    This quarter: conversions by channel, revenue from marketing, cost per conversion - all CRM-verified.
  • Scale-to-capacity model
    Ad spend + content velocity sized against your capacity + throughput.
  • Next-quarter budget locked
    Explicit sign-off on next quarter allocation across channels.
  • Year-over-year growth report
    12-month rolling report showing revenue growth, CAC trend, LTV trend.
The 12-month math

See what our 3 free fixes could earn back.

Slide in your store numbers. Assumes a 20% relative conversion improvement, which is what our first audit typically finds on non-optimized DTC sites.

18,000
500200K
$68
$10$500
2.4%
0.5%5%
What switching earns you
Right now
$29,376
With our 3 free fixes
$35,251
Extra per month
+$5,875/month
Over 12 months, that's +$70,502 in extra store revenue.
Directional numbers based on a 20% conversion improvement. A DTC strategist walks through your actual funnel on the 30-minute audit.
FAQ

Frequently
asked.

If your question is not here, book a 30-minute call. A DTC strategist answers on the call, not through a sales rep.

What does an ecommerce marketing agency actually do?

An ecommerce marketing agency runs the full acquisition and retention stack for a DTC brand under one roadmap. That means paid media on Google Shopping, Meta, and TikTok, plus SEO, storefront CRO, and lifecycle email or SMS. At Redefine Web the whole program ties to contribution margin, not clicks or last-click return on ad spend.

A typical week for a growth-stage brand covers four buckets. Media buying and bid work on Google and Meta, PDP and checkout CRO tests, ecommerce SEO on category and collection pages, and Klaviyo flow tuning. One lead operator owns the account. Nothing gets handed to a junior on your dime.

Ecommerce marketing services split into two lanes on the site. Retainer-based programs handle the ongoing acquisition and retention work at a flat monthly fee. Storefront builds are quoted as fixed-price projects. Both lanes report to the same contribution margin number so paid, organic, and lifecycle all pull in the same direction.

How much does an ecommerce marketing agency cost per month?

Managed retainers at this ecommerce marketing agency land between $999 and $6,500 per month depending on channel mix, ad spend under management, and whether SEO plus lifecycle are in scope. The $599/mo entry retainer covers one channel with a single lead operator. Full-stack DTC programs with paid, SEO, CRO, and lifecycle sit in the $3,500 to $6,500 band.

Three inputs move the number. Ad spend under management adds a scaled fee once monthly media crosses $30K. Channel count matters. Paid alone is cheaper than paid plus SEO plus lifecycle. Store platform complexity matters too. Shopify Plus with a subscription app stack or a headless Hydrogen build takes more operator time than a stock Shopify 2.0 theme.

Website builds are quoted separately as fixed-price projects starting at $1,500 and running to $85,000 for enterprise Shopify Plus or headless. Retainers do not include a rebuild. If you need both, we scope the build first and the retainer starts at launch.

How long before ecommerce marketing services show results?

Ecommerce PPC starts producing orders in 7 to 14 days once tracking, feed hygiene, and creative rotations are in place. SEO shows first ranking gains in 6 to 8 weeks with steady organic traffic gains by month 4. Storefront builds launch in 8 to 12 weeks and start converting from day one against the old benchmark.

Retention work moves on its own clock. Klaviyo welcome, abandoned cart, browse abandonment, and post-purchase flows show measurable repeat-purchase gains in 45 to 60 days after launch. Blended cost per customer usually improves by month 3 as lifecycle picks up revenue that paid used to carry alone.

Every retainer opens with a written 30-60-90 plan tied to contribution margin, orders, and repeat-purchase rate. We report weekly and hold a monthly strategy call so no one is guessing what moved and why.

Which channels does a DTC marketing agency prioritize first?

For brands under $10M in annual revenue we start with paid acquisition plus checkout CRO. Both move orders in the first quarter. Google Shopping and Meta usually carry the acquisition load. TikTok comes in when creative volume can support it. Lifecycle email and SMS layer on top so repeat revenue compounds.

Ecommerce SEO opens in month 1 but the payoff shows in month 4 and beyond. Category, collection, and PDP schema, technical fixes, and content on high-intent commercial queries compound into a defensible traffic source over 6 to 12 months. Most DTC brands under-invest here and stay dependent on paid.

The right mix is a function of margin, product category, and current channel maturity. A supplement brand with strong repeat behavior weights lifecycle and paid social. A furniture brand with long consideration cycles weights Google, SEO, and retargeting. We size the plan to the brand, not the template.

Do you measure to return on ad spend or contribution margin?

Contribution margin. Headline return on ad spend is a vanity number when shipping, returns, refunds, discounts, and blended CAC are excluded. Every reporting view for our online store marketing clients defaults to CM3, blended CAC, and repeat-purchase rate. Meta and Google get fed with margin-adjusted conversion values via CAPI and Enhanced Conversions so the algorithms bid to profit, not to revenue.

That single change usually moves acquisition efficiency 15 to 30 percent inside 60 days on accounts spending over $50K per month. The math is simple. Bidding to revenue drives orders that lose money after shipping and returns. Bidding to margin picks the orders that make money.

Do you work with Shopify Plus, WooCommerce, and headless stacks?

Yes. Shopify 2.0, Shopify Plus, Shopify Hydrogen, WooCommerce, BigCommerce, and Salesforce Commerce Cloud are all in scope for both storefront work and ongoing ecommerce marketing services. Headless builds on Next.js or Remix with Shopify or Sanity on the backend are handled by the engineering team.

Platform choice matters less than tracking, feed hygiene, and site speed. A well-run Shopify 2.0 theme with clean tracking usually outperforms a headless build with broken CAPI. We audit the stack in week 1 and flag anything that will block the acquisition or retention plan before we spend a dollar of your ad budget on it.

Do you work with ecommerce businesses outside the United States?

No. This ecommerce marketing agency serves U.S. based DTC brands only. Shipping economics, buyer search behavior, tax handling, and channel norms differ enough by country that we do not run acquisition programs for brands headquartered outside the U.S. right now.

U.S. brands selling internationally are fine. Multi-country Shopify Markets, cross-border shipping, and multi-currency checkout all fall inside scope as long as the brand is U.S. based and the primary market is the U.S.

How many ecommerce clients do you take per category?

One direct competitor per category slot. If we run acquisition for a clean skincare brand at a given price point, we will not take a second brand competing for the same buyer. This holds across paid, SEO, and lifecycle. Sharing operator knowledge across direct competitors is a conflict, not a service.

Adjacent brands are fine. A skincare brand and a supplement brand can both sit inside the roster. A skincare brand and a directly competing skincare brand cannot. Ask about your category on the intro call and we will tell you where the slot stands.

Do you own the ad accounts, store, and tracking pixels?

You do. Every Meta ad account, Google Ads account, Google Merchant Center, Shopify store, GA4 property, and tracking pixel is built in your name with your logins. If the engagement ends, you leave with everything intact, including the flow library and creative assets.

This is a hard rule for online store marketing at Redefine Web. Agencies that hold the accounts hold the client hostage. We do not. The engagement stands or falls on the numbers, not on account ownership.

Do you handle ecommerce lifecycle marketing and automation?

Yes. Klaviyo, Postscript, Attentive, and Sendlane are all supported. Every retainer above the $599/mo entry tier includes welcome, abandoned cart, browse abandonment, post-purchase, replenishment, and win-back flows. Segmentation is built off first-party data plus platform events.

Lifecycle is the single fastest way to move repeat-purchase rate for a DTC brand under $10M in revenue. Most brands sit under 20 percent repeat rate. The flow library was set up once and never revisited. Rebuilding the flows and layering campaign calendar usually adds 10 to 25 percent to trailing 90-day revenue inside 60 days.

What is the pricing model and contract length for ecommerce marketing services?

Managed retainers are monthly and billed on a 6-month initial term. That gives the DTC program at least one full ad and lifecycle cycle to prove out. Website builds are fixed-price projects with a 50 percent deposit and balance at launch. Four retainer tiers cover most brands. $599 entry, $1,500 growth, $3,500 scale, and $6,500 for full-stack programs above $100K monthly media spend.

After the initial term the retainer renews on a rolling monthly basis. Every tier includes one lead operator, weekly ops, and monthly strategy. Ad spend, subscription apps, and third-party tools are billed to the client directly and stay under client ownership.

Can you scale ecommerce marketing across multiple brands or storefronts?

Yes. Multi-brand holding companies and multi-storefront setups run under our Scale and Enterprise tiers. Shared attribution across brands, consolidated reporting for leadership, and per-brand operators are all supported. The Enterprise tier includes a dedicated pod for the account so hand-offs across brands stay clean.

Common setups look like a portfolio of 2 to 5 DTC brands under one holdco, or a single brand with U.S. and international storefronts. Both fit inside the ecommerce marketing agency model here. We scope the account structure, tracking, and reporting stack before we start work so the numbers stay comparable across brands.

Get started

Book a free 30-minute
E-commerce marketing audit.

An ecommerce strategist on the call. Three specific growth fixes you can apply with or without us. Written summary in your inbox the next business day.

No slide decks
No sales rep
Written recap included
Primary path

Book your free e-commerce audit.

Drop your email. A DTC strategist reviews your funnel and books the 30-minute audit within one business day.

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Free for practices doing $250K+ annual production. We respond within 4 business hours.
Avg. audit-to-fix time
14 days
Practices audited
180+
Median cost per order after fixes
$84